Privacy Policy

Last updated: 02 May 2026

At MR. Carpets, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

MR. Carpets is a flooring specialist offering carpets, stair runners, and custom rugs across the UK, with showrooms in Manchester, Warrington, and Stockport.

Data Controller: MR. Carpets
Email: Info@mrfloors.co.uk
Phone: 01925 231070

2. What Information We Collect

We may collect and process the following personal data:

Name
Email address
Phone number
Address (for home measurements or installations)
Any information you provide via contact forms, emails, or enquiries
Website usage data (via cookies and analytics tools)

3. How We Use Your Information

We use your personal data to:

Respond to enquiries and provide quotes
Arrange home measurements and installations
Deliver our products and services
Improve our website and customer experience
Send relevant updates (only where consent is given)

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

Consent – when you submit enquiries or opt-in to communications
Contract – to provide services you have requested
Legitimate Interests – to improve our services and customer experience
Legal Obligation – where required by law

5. How We Store and Protect Your Data

We take appropriate security measures to protect your personal data from unauthorised access, loss, or misuse. Your data is stored securely and only retained for as long as necessary to fulfil the purposes outlined in this policy.

6. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with:

Trusted service providers (e.g. installers, delivery partners)
IT and website service providers
Legal or regulatory authorities if required

All third parties are required to respect the security of your personal data.

7. Cookies and Website Tracking

Our website may use cookies to improve your browsing experience and analyse website traffic. Cookies help us understand how visitors use our website so we can enhance performance.

You can control or disable cookies through your browser settings.

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner's Office (ICO)

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

MR. Carpets
Email: Info@mrfloors.co.uk
Phone: 01925 231070.